Refund policy

Returns are only accepted for store credit or exchanges within 15 days of receiving the package. If the said time has passed from the day you received the package, then unfortunately we can not offer you store credit or an exchange. Sale items, crowns/headbands, and underwear are final sales and cannot be returned/exchanged. Please send back return item if the merchandise has not been worn, washed, or altered. Merchandise must also have tags attached and in the original packaging. Please include the packing slip and state if you would like store credit/exchange. Items will be inspected before store credit or exchange is allowed. ESME does not provide return labels.

We are not responsible for any lost/stolen items or packages once it has left our facility. If you would like to add insurance on your order, please email us at info@esmewear.com. Please read through our Return policy page before placing your order. Thank you.

Phone support: (626) 961-7011

Text: (626) 460-5221