Free standard shipping on U.S. orders $100+ || Use code: ESME

Frequently Asked Questions

Return/exchange policy:

Returns are only accepted for store credit or exchanges within 15 days from the date the tracking number states that it was delivered. If the said time has passed from the day the package was delivered, then unfortunately we can not offer you store credit or an exchange. Sale items, toys/accessories, and underwear are final sale and can not be returned/exchanged. Please send back return item if the merchandise has not been worn, washed, or altered. Merchandise must also have tags attached and in the original packaging. Please include the invoice and state if you would like store credit/exchange. Items will be inspected before store credit or exchange is allowed. 

Return address is labeled on the invoice provided in the package.

** Please note that the customer is responsible for shipping costs. Esme does not provide return labels. **

 

Can I cancel my order?

Yes, you can cancel your order but there will be a $10 restocking fee. Please make sure to email/call us before placing an order if you have questions.

 

When will my order ship?

 

Pajamas and tutu dresses are cut and made once the order is placed. We do not carry stock. Your order will ship out from our warehouse within 1-4 weeks. If you need your order by a certain date, please let us know by email/phone before placing the order and we can make sure you receive it on time. You will receive an email from USPS/Stamps with tracking information once your order ships out.

 

Do you offer expedited shipping?

Yes! We offer expedited shipping to ensure our ESME customers receive it when they need it. Unfortunately, we do not offer free expedited shipping. Ship fee must be paid by customer. Contact us via phone or email.

 

Once my order ships out, how long will it take to arrive?

All orders are sent via USPS Priority Mail 1-3 Days or First Class Mail 2-5 Days. The days of shipment depend on which state the package is shipping to. We ship from Southern California.

  

I didn't receive my package and the tracking says it has been delivered. What do I do?

Sadly, we are not responsible for any lost/stolen/delayed packages once it has left our facility. Please contact USPS customer service for more information and recovery of your package. You need to file a claim so they can investigate the issue. 

 

Why was my order sent with signature confirmation?

Orders over a certain amount will most likely be sent with signature confirmation.