Frequently Asked Questions

What is your return policy?

Returns are only accepted for store credit or exchanges within 15 days of receiving the package. If the said time has passed from the day you received the package, then unfortunately we can not offer you store credit or an exchange. Sale items, crowns, and underwear can not be returned/exchanged. Please send back return item if the merchandise has not been worn, washed, or altered. Merchandise must also have tags attached and in the original packaging. Please include the invoice and state if you would like store credit/exchange. Items will be inspected before store credit or exchange is allowed. 

Return address is labeled on ship label on package.

 

Do you carry stock?

For certain pajama sets, we do carry stock. If you would like to know if a certain print/color is in stock, please email or call us.

 

When will my order ship?

 

Most of our pajamas/underwear is cut and made once an order is placed. Processing time is 1-20 days (may take longer). If you need your order by a certain date, please let us know and we can make sure you receive it on time. You will receive an email from USPS/Stamps with tracking information once your order ships out.

 

Do you offer expedited shipping?

Yes! We offer expedited shipping to ensure our ESME customers receive it when they need it. Unfortunately, we do not offer free expedited shipping. Ship fee must be paid by customer. Contact us via phone or email.

 

Once my order ships out, how long will it take to arrive?

All orders are sent via USPS Priority Mail 1-3 Days or First Class Mail 2-7 Days. The days of shipment depend on which state the package is shipping to. We ship from Southern California.

  

I didn't receive my package and the tracking says it has been delivered. What do I do?

Sadly, we are not responsible for any lost/stolen/delayed packages once it has left our facility. Please contact USPS customer service for more information and recovery of your package. You need to file a claim so they can investigate the issue. 

 

 Why was my package sent with signature confirmation?

We have gotten many emails from customers stating they didn't receive the package. To minimize the amount of lost/stolen packages, most of the packages we ship out are sent with signature confirmation.